Refund policy

Due to the unique and collectible nature of our offerings, the following policy applies:

Carvings & Sculptural Works

All sales of gemstone carvings and sculptural works are final. These pieces are one-of-a-kind and often created in collaboration with master artists; therefore, they are not eligible for return, exchange, or refund.

All Other Products

For fine jewelry, mineral specimens, interior design pieces and other available items, return requests are considered on a case-by-case basis. Any approved return must be requested within 7 days of delivery and authorized in writing prior to shipment.

Items must be:

• Unworn and unused

• In original condition

• Returned with all original packaging and documentation
  

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Custom & Commissioned Pieces

All custom-designed, commissioned, resized, or modified pieces are final sale and are not eligible for return or refund.

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Damaged or Incorrect Items

If your item arrives damaged or if you receive an incorrect item, you must notify us within 48 hours of delivery with photographic documentation. We will work promptly to resolve the matter.

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General Terms

We reserve the right to refuse any return that does not meet the above conditions. Approved refunds will be issued to the original form of payment once the item has been received and inspected.

While all sales are handled with care and consideration, our policies are in place to preserve the integrity and value of collectible mineral and gemstone works.

We are committed to thoughtful service and will always strive to work with our clients toward a fair and appropriate resolution when possible.

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